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Guest Satisfaction Survey

Boxes marked (*) are mandatory.

	Excellent	Good	Average	Fair	Poor
How would you rate our hotel on an overall basis?
What is your evaluation of your visit versus price paid?

Front Desk Services:	Excellent	Good	Average	Fair	Poor
Check-in, speed/efficiency
Reservations handling
Bellstaff Efficiency
Telephone Operations
Check-out, speed/efficiency
Overall courtesy and friendliness
Comments

Housekeeping Services:	Excellent	Good	Average	Fair	Poor
Cleanliness of room on first entering
Cleanliness and servicing during your stay
Guest supplies and amenities
Overall courtesy and friendliness
Comments

Room Accommodations:	Excellent	Good	Average	Fair	Poor
General condition of room
Room temperature
Plumbing
TV
Décor of your room

Comments

Other hotel services- Please identify and rate:

If any members of our staff were especially helpful, please let us know who they are and how they are helpful so that we can show them our appreciation.

Name:
Position/Comments:

What was the primary purpose of your visit?
Pleasure
Convention/group meeting/banquet
Business (other than above)

Have you stayed at this hotel previously?
Yes
No

If in the area again, would you return to our hotel?
Yes
No

Please provide any further comments you may have:

CUSTOMER INFORMATION
* Departure Date:
* Length of Stay:
* Room Number:
* Name:
Home Address:
* Email Address:
Telephone Number:
Company Or Organization:
Business Address:
Whom in your company or organization should we contact about our preferred corporate program:
Telephone Number:

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