AccessibilityOLS Hotels & Resorts Website Accessibility Statement

Last Updated: June 20, 2018

This accessibility statement (“Statement”) applies to OLS Hotels and Resorts, its subsidiaries and all of the hotels within the OLS Hotels Portfolio of Brands1 (collectively, "OLS Hotels," "we," or "us"). At OLS Hotels and Resorts, we strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that accessibility for all is an important issue.

1The OLS Hotels and Resorts Portfolio includes, Airtel Plaza Hotel, Banyan Harbor Resort, Chamberlain West Hollywood, Grafton on Sunset, Harbor Court Hotel, Hotel Amarano, Hotel Renew, Jackson Hole Lodge, Montrose West Hollywood, Le Parc Suite Hotel, Marin Suites, Plantation Hale Suites, Carriage House Las Vegas, Hilton Garden Inn Denver Airport, Hilton St. Louis Frontenac, Best Western El Rancho, Best Western Orlando Gateway Hotel, Sedona Rouge Hotel & Spa.

OLS Hotels and Resorts strives to maintain compliance with the World Wide Web's Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and: 

  *   We have built our website using standard-compliant HTML and CSS

  *   We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.

  *   We have provided consistent navigation across the website

  *   We have ensured that images have alternative texts and descriptive links.

In addition, we offer rooms with accessibility features, which may be booked through olshotels.com and any of our portfolio of hotels brand websites.  

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at ada@olshotels.com or phone us at 818-905-9280.  We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

For direct questions regarding ADA facilities, please contact us at marinsuites@olshotels.com.  You may also contact our guest service staff at (800)362-3372 for any assistance.  

For Your Accessibility Needs, The Following Features Are Available:

  • Accessible Rooms
  • Accessible rooms with mobility features and doors that provide 32” of clear width
  • Accessible business center
  • Accessible exercise facility
  • Accessible breakfast room
  • Accessible self-parking spaces
  • Accessible public entrance
  • Accessible registration desk
  • Accessible swimming pool
  • Accessible whirlpool spa
  • Accessible public restrooms
  • Accessible route from accessible self-parking to registration desk
  • Accessible route from accessible registration desk to rooms
  • Accessible route from accessible rooms to breakfast room
  • Accessible route from accessible rooms to pool and spa
  • Accessible route from accessible rooms to exercise facility
  • Close caption television
  • TTY units are available for guest use
  • Accessible wheelchair ramps
  • Service animals welcome

Thank You